Asheville- Real Estate Web 2.0 & BUILDING CLIENT RELATIONSHIPS 2009 Part 1.
Right from the Start
Have you ever noticed that many of your real estate clients approach transactions with skepticism?
During any new adventure, it seems almost like standard operating procedure (SOP) to
express concern about the road ahead as you look out across the vista, and to take time to get clear about the motives and intentions of those along the path ...
In the case of a real estate transaction where ,for example a couple, like you see in the photo, has a dream, first, they may wonder if their REALTOR® truly represents their interests, and secondly, they may wonder about "the other side-the seller of a property of interest and representatives".
SOP? Difficult scenarios and frustrating events can unfold as obstacles as the process goes from the Offer to the Closing Event. And transactions can flounder when the parties involved assume adversarial roles.
Us vs. Them? Or Win/Win?
Over the years, we have come to see the wisdom of very solid communication throughout the process.
COMMUNICATION is the foundation of success, we believe. We let it be known that we intend to utilize a "Win/Win" approach right from the start, and then we offer objective fiduciary counsel and dedicate ourselves as co-facilitators to keeping the lines of positive communication open throughout the process.
Possibly the jumping off point for us relates to Stephen R. Covey's Seven Habits of Highly Effective People (15 million copies in 38 languages)
The 7 Habits
- Habit 1: Be Proactive: Principles of Personal Choice
- Habit 2: Begin with the End in Mind: Principles of Personal Vision
- Habit 3: Put First Things First: Principles of Integrity & Execution
- Habit 4: Think Win/Win: Principles of Mutual Benefit
- Habit 5: Seek First to Understand, Then to be Understood: Principles of Mutual Understanding
- Habit 6: Synergize: Principles of Creative Cooperation
- Habit 7: Sharpen the Saw: Principles of Balanced Self-Renewal
And it works! All parties involved can get excited about participating in and orchestrating a smooth Closing Event. WHAT works for you in builiding happy relationships...?
Read Part 2 HERE
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